Companies outsource all kinds of IT and business functions to service providers, including some that are quite strategic. Increasingly, that includes data analytics, one of the more competitively advantageous areas of the technology spectrum.

When it comes to ensuring a successful IT outsourcing outcome, the customer has more impact than you might think. In fact, recent research conducted by outsourcing consultancy ISG found that outsourcer and client are equally responsible for outsourcing results — regardless of whether the relationship succeeded or faltered.