From apocalyptic prognostications to impassioned positions — and everything in between — it seems like everyone and their mother has developed an opinion on the role artificial intelligence (AI) will play in shaping society in the coming decades. The disparity between each of these notwithstanding, what’s clear is that “narrow AI” is already starting to have an impact on everything from software development to education to insurance.

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ITSM encompasses multiple IT management frameworks that can apply to centralized and de-centralized systems. There are multiple frameworks that fall under the ITSM discipline, and some address unique industry-specific IT needs, including those in healthcare, government or technology. Businesses using ITSM consider IT as a service, with a focus on delivering valuable services to customers, rather than a department that manages technology.

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Robotic process automation (RPA) is emerging as a key technology for streamlining business processes in the enterprise. As organizations increasingly adopt RPA, which relies on software robots to automate tedious tasks, expertise with RPA tools and implementations will become more important for business analysts, business intelligence developers, data or solutions architects, and system integrators or administrators.

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