SLA is a very significant component especially when dealing with IT outsourcing.

It is impossible to negotiate and define everything before the contract signature, but many things should be clarified and agreed to up front in order to avoid misunderstanding and eventually, contract failing.

The quest for operational excellence through outsourcing IT over recent decades creates a dilemma for digital transformation.

With the rise of outsourcing, in particular, software development outsourcing, the tide starts to turn and numbers change. Outsourcing engagement models either edge out or complement traditional ones, giving inner company processes a major revamp.

It’s no small task to hire a new addition to your team. It can be even more intimidating when you consider outsourcing overseas.

IT outsourcing provides organizations with the right mix of security, scalability, reliability, and flexibility that they need to innovate.

HR people around the world cannot keep their findings together and decide whether outsourcing is something that should be done at all costs or is it better to keep all your jobs in-house.

There is a lot of transformation happening around us. Business transformation, IT transformation, and digital transformation, to name a few. These transformations certainly can disrupt business operations. It makes sense that at the end of the transformation you obtain the benefits/value you expect to obtain. Undertaking any form of transformation just for the sake of transformation is probably not a good idea.

Stepping on a no man’s land with no tools or knowledge to survive environmental hazards and adjust to life is exactly how newbies feel as they tread with caution on the unfamiliar ground called “offshore outsourcing”.

From fad to force reshaping the IT industry, outsourcing as a business practice has seen it all. The term itself was treated as a dirty word, then buzzword and now as a synonym for staying competitive. It has matured in the past ten years as have the clients’ needs.